Trustpilot
 

FAQ'S

Frequently asked questions

Do you have a physical shop ?


No we are online only




Do you support any good causes ?


Yes, we do. We our part of the Ecologi community and support the planting of trees and global environmental projects. Visit our forest at https:www.ecologi.com/bettymojo.com




What Packaging do you use ?


Sustainablity & protecting the natural environment is important to us. We believe that it is important to use packaging that can be recycled. We look for packaging that is sustainable as a first option. Visit our Eco Packaging page for more information.




How can I contact you ?


You can contact us by emailing contact@bettymojo.co.uk




Do you ship internationally ?


We don't as a rule but are happy to do this. Please contact us directly to discuss.




I don't live in the UK but would like to send a gift to a relative/friend who lives in the UK. Is this possible ?


Yes, we can arrange this for you no problem. Order as usual and add a message on the CART page. Remember to add the recipients address at checkout, not yours. Please read the 'sending a gift' page on the website for more details. Link can be found in the footer.




Gift Card Questions ?


We do sell Ecards and they are available in multiples of £10, £20, £30, £50 & £100. Customers visiting our store can view the card on our site's gift card page. You select an amount, enter the recipient's details, and pay. After completing checkout, the customer receives email confirmation about the purchase. The gift card recipient then gets an email with the subject line "You just got a gift card from "xxx" (with the relevant name). Their unique gift card code appears in the email. To redeem the card, the recipient heads over to our store and finds items to purchase. During payment, they select the Redeem a gift card option and enter their unique gift card code. If the price of the sale is worth more than the value of the card, customers can pay for the remaining cost using your regular payment methods.




What is your return policy ?


Our return policy can be found on the sites footer.




What are your delivery costs?


We constantly review our delivery costs to make sure they are fair. For more details please refer to our 'Delivery & shipping' page on the website. Link can be found in the footer.




Do you offer interest free payments ?


Yes, we partner with clearpay to offer an interest free payment option. For more information visit https://www.clearpay.co.uk/en-GB/INDEX